There was a problem with my original order. The team took care of the issue and arranged for prompt delivery of my bicycle.
The service and professionalism of the staff that I dealt with turned a negative into a very positive experience.
Awesome service. Bill knew his stuff and really helped me out picking a new bike since it’s been about 20 years since I’ve even been on a bike. The other guy (forgot his name, sorry) was really helpful too even though he wasn’t working with me. You can tell these guys are passionate about what they do. I’ll be coming back if I needed any new parts or work on my bike for sure!
Daniel was very professional and helpful with my rebuild, their were no surprises, He was strait forward with everything and it was a pleasure working with Him. I look forward to doing business with Daniel and Wheel and Sprocket for some time,thanks again for everything very satisfied customer Bill.
Bill was awesome! No pressure to purchase anything. He matched my excitement very well, Answered any questions I had, and let me test drive a bunch of bikes to see what I liked as I haven't bought a bike 20 years. Thanks for pointing my wife and me in the right direction. Put on 12 miles on day one.
For starters your staff is awesome. Then there is the fact that I got WAY MORE for my money there then I could have anywhere else. It’s now my first and last stop for any of my biking needs. Oh and did I mention your staff is awesome.
While it has been many years since I was last a resident of Wisconsin, the experience and knowledgeable staff make us visit the store each time we are in the area. Most recently, the Wheel & Sprocket staff helped us order a new bike and have it shipped to Kansas. We can't thank you enough for your help in selecting and fitting a bike, as well as purchasing other products for our existing bicycles at home. Your selection and assistance is outstanding.
Wheel and Sprocket employee Bill was awesome. Talented and knowledgeable of the Trek product, easy to deal with and a pleasure to do business with. Wheel and Sprocket is lucky to have him as an employee.