Fantastic knowledge from the team and incredibly helpful for a novice biker new to the game like me! Looking forward to getting on the new bike in the Dales and sure I’ll be popping in for more advice over the coming months. Thanks again.
Bernie, our contact in the Ilkley shop, was professional, knowledgeable and very helpful.
He was keen to ensure we got the best bikes for our circumstances.
Service was first class. Our bikes arrived quickly at the shop, and put together at speed, despite it being Easter.
First-class product and service.
Purchased my Supersix Evo from Wheelbase Ilkley last year. The post sales service is fantastic whenever I’ve need new parts etc. All the guys are very knowledgable.
Had my bike in for a yearly service and change of stem hight this week. Really fast turn around even though it’s a busy time of year for them - thanks Ben!
Very good service by the staff when I've picked up my new bike. Very helpful explaining about my new bike. We'll definitely get my next bike again in here!
Had a brilliant experience at Wheelbase Cycles in Ilkley. Bernie was absolutely spot on, super helpful, friendly, and really knowledgeable. He took great care of everything and made sure I left with exactly what I needed. Can’t recommend the Wheelbase (and Bernie!) enough.
Great service . Explained all the things I needed to know about setting up my new Whyte ebike . Then helped me in fitting my bike onto my cycle carrier .
I contacted Wheelbase about a new Cube eMTB that had just come in stock, the bike was still boxed and not on show. I knew they were busy in their service department, but within one day they built the bike for me to look at.
I arrived to look at the bike at 9am, everyone was very helpful and informative, the deal was done.
A very big thank you to everyone for a fast turnaround, and for your customer service on the day.
I had a fantastic experience! My bike was fixed much quicker than expected, and the Wheelbase team in Ilkley was incredibly friendly and helpful from the moment I enquired. Ben, one of their mechanics, kept me fully informed throughout—he is a true credit to his industry. A well-deserved five-star service. I highly recommend them and will definitely be back. Thank you, Ben!
Extremely knowledgeable staff. I walked into the shop with one idea and was talked around into a more appropriate solution. Fantastic deal on the new bike. Happy all round.