The staff spent a lot of time explaining different bikes and products with no pressure to buy anything. When I did choose a bike they fitted all the extras to it with no extra cost. I'm not a serious biker, more just for fun, but they spent just as much time with me as they did my husband who actually knows about bikes, Very knowledgeable, approachable and helpful.
Friendly staff and a welcoming store environment. Lots of bikes on show and usually have just the part or service required to take car of bike related issues.
Always welcome the local kids with their bike questions and needs.
The shop is very well laid out and the staff are extremely knowledgeable and find a bike which is suitable for your personal requirements and to your budget. They're not trying to sell you the most expensive! Ben Wood is an asset to Wheelbase and knows so much about bikes, how to ride them and maintain them. I am chuffed to bits with my first e-bike and starting to enjoy cycling again. Onsite parking also really helps! Thanks so much Wheelbase and Ben.
Wendy Porter
Your staff are always really helpful and look after my bike.
I needed some work doing so I could ride my new bike and they squeezed me in when they were already really busy. Great job done and now able to enjoy riding my bike.
Took my bike in for a service and a couple of parts needed replacing. Really helpful, I was given a really good explanation of what was done and why by the mechanic who looked at my bike.