The service team were friendly and supportive from the off. They listened to what we required and met our service needs full, efficiently and at really good cost (which was a lovely surprise!). We met the mechanic personally and he was incredibly knowledgeable and enthusiastic about bikes, which is what you want in a mechanic. Communication was good throughout.
The staff at wheelbase couldn't be more helpful. I wasn't sure what type of bike I wanted but after a good chat and a few test rides I found the perfect bike. No pressure and lots of help I couldn't be happier with wheelbase Ilkley.
Clear advice from knowledgeable staff who breakdown the options concisely. Really happy with Bernie at the Ilkley store who gave credible sound advice when looking for some new gravel shoes.
Friendly staff and a quick response to my original email enquiry. When I visited they had bike ready for me to see and were knowledgeable and supportive. Good advice on test ride route and once I decided to purchase they set the bike as I wanted (tubeless) and made the purchase easy. Great shop and brill staff.
Extensive range of bikes and parts in stock. You can see what you’re buying which is rare these days.
Great service from Ben, from initial enquiry, order, through to delivery of my new bike. Very knowledgeable.
Really helpful staff and efficient bike service. My bike needed a new part which was fitted and sorted out really quickly so I was able to ride it.
A great service thank you.