WiM had everything I needed and the customer service was really helpful! I was helped by Jacob (I think that was his name). Really nice, really helpful!
The items were quite a bit more expensive than what I would find online, but I get that having to cover the overheads for running a brick-and-mortar business in Ann Arbor means higher prices, and I’d prefer to support WiM over Amazon any day.
Travis, Alex and the Wheels team fixed my bike car carrier to be "like new", and they did it in the somewhat compressed time frame necessary for my trip North. Thanks much.
Alex was amazingly attentive and thoughtful helping thru a difficult repair and old parts sourcing problem. And the service team fixed my bike up perfectly once the parts had arrived. Excellent service.