Overall great experience with Brad the Manager. Knowledgeable, patient, and honest. Very pleased with how my stressful broken phone situation turned out.
While I was in the store, I also saw him interact with other customers with varying degrees of issues and he was outstanding with them as well.
No pressure sale. Just facts and answers to questions I asked. Quick and efficient service too! I ended up with a phone one step higher than what I expected to buy. If I would have felt pressured, I may have skipped buying a phone entirely or purchased a lower end model.
The sales associate greeted me before the door even shot. I told him very briefly what I wanted and without hesitation he told me what he could do for me without trying to make an extra sale. All in all it was a very easy in and out experience.