Amazing customer service! Gary helped me find what was best fit for me and was very honest with what every product had to offer. He expressed interest in what my athletic goals are as well which further showed how much he cares about his customers. The environment of the store was amazing. with high quality-products and great customer service, I would recommend this place to anyone!
The communication could be improved when relating to a defective OEM wheel on my e-bike.
I had to go to Trek myself to improve the solution and am disappointed I was charged with anything but freight.
My situation should have been covered by Trek under a silent warranty and again, I was unaware that the motor on the defective wheel had to be replaced as it is part of the wheel.
Went in for a tune up and came out with a $600 bill.
Service was exceptional! Charlotte helped me get the bike out of my car, fixed the flat in just a few minutes, then helped me get the bike back into the car. All with a smile. Great experience!
The team!
People make our break a business and the owners and staff of Woolley G’s are the best!
They combine excellent technical skills with excellent communication and a warm, friendly culture.
HIGHLY RECOMMEND!!
Service wise the team and mechanics are very knowledgeable on what is needed for a good cycling experience. Products are reputable brands that are well known and reliable. The overall experience with Woolley G’s is excellent.
I was very pleased with Wooly G’s service. David was a wealth of information and helped me pick up the bike that suited me. I have no buyers remorse because I feel like I was given excellent information and allowed to choose which bike I wanted. Thank you David.
Woolley G's is a great shop with friendly service and employees that treat me like family. I appreciate that they work with me, like a team. I regularly recommend Woolley G's to people I meet out on the trail, and I hear positive feedback from many people, which means they show this same treatment to all customers. I appreciate that the staff at Woolley G's is always willing to accomodate me to the best of their abilities, and keep me out doing what I love.
They are always well stocked for all your needs. They provide a great service when it comes to any repairs needed. I bring my bike from out of town so they can service it.