Very thorough. Easy to visit with Charlotte about my bikes and biking in general. David was patient in explaining what he found in the bikes. Prompt to respond to emails and calls. Pricing is very reasonable for the quality service.
Have been sending my friends to shop and service
Friendly people and a great selection of bikes and accessories. They had just what I was looking for. If I decide to upgrade to a better bike I’ll definitely buy it from them.
The level of customer service here is unmatched. I have been a customer at many places. (a few years in retail myself) and never has a place made me feel as at home as Woolly G's bike and fitness. You're not just a customer.
Friendly and helpful staff. I had a bike fitting and the guy was very attentive to my complaints. He watched me ride very closely and was able to make adjustments to my bike and shoes to help me have a more comfortable ride experience.
The staff was very professional and friendly. I came in with a list of questions, and they took the time to walk me through everything. They made sure I left feeling confident that I had the bike that met all my expectations. Excellent service!
I really liked the fact that you are connected to the Trek company website where Trek knows what you have in stock. That helped me locate you b/c you were one of the only ones that carried the bike I was looking for.
Also, you matched Trek's sale price of the 2024 bike we purchased, where other's would not. You have won my business! Sales rep Charlene (?) was great to work with!
My wife and I had a great experience Woolley G’s! The owners and staff are very knowledgeable and friendly. We are relatively new to serious bicycling and wanted to invest in gear that was good quality but affordable. Woolley G’s had the gear and we love it. They also include great service program to help us maintain our new rides!
Fantastic customer service! I'm so grateful to Gary for taking the time to walk me through the various bikes and select the right one for me. The order process from Trek was smooth and delivery went off without a hitch!