Friendly and professional staff provide outstanding service in a time frame that is considerate of the customer's needs (to get back on the bike ASAP!).
Always bring our bikes to Work Horse Bicycles for maintenance. The staff is always working hard being the counter and always watching them giving great service to everyone walking in.
Staff is knowledgeable, helpful, and very communicative. They outlined options for me and told me cost for each option upfront. Job was done quickly and well.
The mechanics are the most friendly mechanics I have met. They are super helpful, and don't give you flack for working on your own bike. Every time I chat about maintenance with my friends I recommend Work Horse as the best bike shop on the peninsula.