Friendly, helpful staff who give information that is not just 'selling' their product. I was recommended a particular personal trainer who was appropriate for me for 2 free sessions and was not put under any pressure or made to feel that I needed more sessions.(although I did) Good facilities although some weights machines could do with a bit of tlc, some straps etc missing.
I like the open plan lay out of the gym. I like how quick the machines are repaired. The receptionists are realy friendly and helpful. Barry bowman is a really good PT and interacts well with all gym goers.