the gym is often far too hot and stuffy! Some air con or open doors would help so much to get rid of the smell and the heat.
I have noticed a lot of staff have been leaving as well which makes me worry they aren't being looked after properly
Ever since I joined we have been asking for more sockets in the ladies changing rooms - 2 accessible sockets which are not ideally placed is clearly inadequate.
Even if the thought behind is to make money from your hairdryer that's not really going to work with only 1!
Interested to see if anything gets done this time.
Carry out maintenance work much quicker when it is needed. The number of minor maintenance issues just seems to keep going up, every time I am in I notice something new and something that still hasn't been fixed. Over the past months it's been broken hand driers, hooks broken and not replaced, pulleys without clips, cracked and split pads on resistance machines and the turnstiles. When the turnstiles break, which is almost every other week, address that we don't get our gym check in 5pts and miss out on the bonus 100 points some months as a result. Why have a loyalty/incentive scheme if it's not administered properly?
I love the gym, the staff and everything about the place reallly! Great value but the guys that work in the call centre are horrible and rude on the phone so I wouldn't recommend them to anyone but the actual place I love