Hi Jennifer, Thank you for your message and for sharing your feedback. We do have a firm policy of locking the door at 9:33am, which is three minutes after the class start time. This applies whether or not we have desk staff present. Over time we’ve found that having a consistent cut-off helps prevent disruption for the teacher and the students who arrived on time. After reviewing our CCTV, it appears you arrived shortly after 9:35am. Unfortunately, at that point entering the room would have been disruptive to the class that was already underway. On this particular day, Alë actually locked the door slightly later than usual. If you had arrived even about 30 seconds earlier, you likely would have been able to join the class. We’re sorry this experience was frustrating, and it’s certainly not our intention for situations like this to discourage anyone from returning. At the same time, we do try to apply this policy consistently so that the experience remains respectful for everyone in the room.