Terrific service: They listen to what you say. Clearly state when you can get an appointment for the work and the estimated cost. Call you to check whether it is OK to proceed when they are sure of the problem and cost.
Terrific knowledge of bikes and how to deal with problems.
Helpful and friendly staff that were interested in my needs and let a good product sell itself. Very pleased with the service and the e-bike l purchased. It has made a mundane ride to work an absolute joy!
I think the members of the team at YCW is brilliant. I always receive a warm, friendly and personal service and the work that I have had done has always been first class. This is why I come back to York (where I lived when I bought my Trek bike) from Ripon when necessary.