I'm so grateful that York Cycle Works were able to squeeze a job in, to give me lower gears for my LEJOG ride. Everything has been tried and tested and is working well. Thank you!
Fantastic service from Dave and the rest of the team. Very knowledgeable and made the whole experience enjoyable. Highly recommend and my son loves his new bike!
Super friendly and helpful
Staff. The bike I purchased on their recommendations suits my needs perfectly. I also went a frame size bigger than I would usually, on their recommendation, and I’ve never been more comfortable on a bike. Thank you guys.
The staff know who we are.
They explain faults on the cycle clearly and offer options for dealing with them.
They don't mind servicing old bikes; not persuading us to replace the old bike.
They standard of the repair/service is exemplary.
Highly professional but also friendly.
The whole experience of having my bike serviced is just so positive: from being welcomed back onwards. As someone who is, in cycling terms, completely illiterate, I really appreciate the care and patience the members of the team spend explaining to me the options. Once they have looked the bike over, they explain in clearest possible terms, what they have discovered and what remedial action they advise. They never go ahead and do something without clearing it with the customer first over the phone. The only thing I wish was different was that they had more engineers/technicians so that the waiting list to book a service was shorter. However, even here they are completely upfront and tell you how long it will be before they can service your bike. Finally, on this last occasion - and I have been coming back again and again over several years - they even delivered the serviced bike to my home as I had temporary mobility issues. It was a lovely gesture.
Simon