I always recommend you to friends even without being asked! When I first moved to York I had the most honest advice ever from Mikey. I needed a bike for LeJog and I was on a really tight budget. I came in to ask some advice and I mentioned an own brand (very heavy) bike I'd seen in a different shop. Mikey told me it was heavy but that the components were good and he advised me that, with my budget, I'd be doing well to buy the bike from the other shop. Can't get much more honest than that! So that's what started me bringing my bikes to you.
What keeps me is: friendly staff who know me and my bikes and are always a pleasure to talk to, you always give sound advice and honest opinions, you always book my bike in quickly and always finish it when you say you will. Liam always rings to check if anything unexpected needs fixing and keeps me up to date on repairs, always has time to talk things through on the phone, and you always explain things to me when I've done a bad thing with my bike (Mikey once had me jumping on an old road bike frame to show me how much force it takes to bend one - when my rear triangle got squashed on an aeroplane). You show me worn out bearings/other parts when I've not looked after them and explain how to start looking after them, and you give me feedback about how to care for my bike so I learn a little bit more every time I pick it up (I know I've still got a lot to learn. I'm a slow learner!)
So basically, you're a right good friendly bunch and you provide a wonderful and efficient service and take a genuine interest in helping me to able to learn about and look after my bike. So that's why I will recommend you to anyone in York.
Very lovely team, they never rush or go through a bike's feature as quickly as possible. You feel like they are there for you until you have chosen the perfect bike. My husband and I have been there four times. The first time was just to have a look, and they were very patient and welcoming. We have now two bikes and we're happy. They have 0% finance which is really good for someone who can't pay £700+ in cash. Really happy overall. Thank you.
Always great and friendly service- I know the staff by name and they know me. Incredible value considering level of service, cups of tea and free club membership. ..and they support the local cycle scene by putting on events and welcoming any cyclist and any bike.