Always timely service, I was kept informed of any changes or issues, work was carried out to a high standard, and was done as cost effectively as possible!
Very good customer service. Andy's advice was professional, knowlegdeable and very helpful and Liam on the bike build was excellent.
Overall very happy with my new Trek Domane SL6
I was looking to make a not too straight forward upgrade, from a mechanical Campag to an electronic groupset on my ten year old Rourke frame. Liam was great, offering good advice, and problem solving, which concluded in a very satisfying ride. I have used the workshop at York Cycleworks for a number of years, and I've never been dissatisfied.
The team goes above and beyond to make sure the customer is happy. Exceptional customer service. Super nice people to deal with. Will always be using them to service my bike .
They go the extra mile to make one happy. A rarity in today’s busy world. Thanks so much.
Excellent service from the staff at Cycleworks dealing with a warranty claim for the frame of my Trek cycle. I was supplied with a brand new replacement bike with no charge .
The staff were very efficient and kept me informed of progress throughout the claim.
My partner purchased some decent wheels from here & had a great service. I took in my bike to be serviced and they did such an amazing spot on my bike that may need some warranty work, they didn’t charge me and did the writing up for the work required. Just awesome and friendly.
Professional and helpful service, with excellent level of product knowledge. This is not just a bike shop selling stuff, it is a bike shop which includes a consultancy service as part of the service and product sale. This ensures you receive exactly the product you need and in many cases the product is customised to your needs. Coupled with a really excellent range of products, this means you will receive products you will not get from any other bike shop, and certainly not from the internet!
Service is amazing my bike was in for a full service. Was contacted about parts needed - given options on replacement parts - they had everything in stock I needed - I collected it the same day and was back riding immediately, would not hesitate to recommend.