I have been going to Youfit 43 ave and cactus for over 7 years the staff is friendly ,helpful and they keep the gym very clean . i have made a lot of new friends their , thanks Youfit for keeping me in shape .
I am greeted daily with a smile, as I am when I leave. The facility is clean and not crowded with people. I have noticed a lot more equipment located closer to the restrooms, I hope there won’t be more added, as it is getting too crowded now in that area. If members are working on equipment, foot traffic has to be careful and walk around.
I like that the machines are usually well maintenance and constantly cleaned. Staff at the front desk are pretty friendly too. BUT, I had one bad experience there: I received a free fitness assessment for my birthday. I booked it with Josh. I came in for it at 8am and he was nowhere to be seen? The young attendant at the front desk said he canceled it and I should've received a phone call from him the night prior. I said there was no message on my home answering machine the night before so I gave them my cell phone number as a backup. Here comes Josh strolling in at 8:30a so I scheduled directly with him. He said he called the home phone but did not leave a message on my phone because "the voice on the machine sounded strange". The next availability he had was late in the next week but I took it. Our appointment for 8am that I scheduled with him comes around and low and behold the night before I receive a phone call from him canceling the assessment (I received it late the night before). I felt this was extremely discourteous and wondered if he gets paid to just sit around helping no one during the day (as I have seen). I have given up on getting my free assessment but would never recommend YouFit for training.
However, may I suggest that with all the middle-age and elderly (or those just flat out of shape) that come to your facility (some maybe starting to exercise for the first time), it would be smart and pay great customer service word-of-mouth dividends to have the trainers or attendants go around during the day asking those using the machines if they need any help figuring them out or making suggestions on how they can more effectively use the machines (or correct them if they are using them incorrectly). God knows there always two or three sitting around at the front desk. NOW THAT WOULD BE TRULY GREAT CUSTOMER SERVICE and it would promote confidence in the trainers and a welcoming spirit at the facility which is otherwise a great facility to exercise in.
Just a thought.