Automatic delivery schedules are nearly flawless. The drivers are always pleasant and generally respectful of rural roads and driveways. Billing is efficient and routine (though I will always complain about an increase in the price per gallon). In the event I must call the office, I am able to speak with a person who can answer my question or handle my request. Even as a part of a much larger company, Young's has maintained its local feel.
I did not know I was suppose to call in.
I was told I would have to pay $150.00 dollars which I did .
But I asked to be put on a regular delivery.
They were willing to help me.
Than they called to check up with me.
Billie and West as always, were very helpful and did a great job in scheduling a propane delivery with Rich. We were very pleased with Rich. He did a great job in delivering and was very careful in not tearing up our 29% grade / 850 foot driveway on the mountain side with his propane truck. We absolutely look forward in having Billie and West schedule our next delivery and having Rich do the delivery during the Spring of 2018.
[NAME REMOVED] & [NAME REMOVED]
304 Woodbury Road
Springfield, VT 05156
I like being on their WILL CALL list and know that they will deliver within a week. They also told me that they usually deliver in this area on Thursday. Knowing that makes the whole process even easier.
I live in an extremely rural area, so I spend the winter worrying about running out of propane. This worry is not unfounded -- years ago, I fell off of your previous company's automatic delivery list, which resulted in frozen pipes and the associated damage to walls, toilets, etc.
Since you have taken over, I have worked with you to ensure that that experience is never repeated. You have been cheerful and accommodating about delivering when I call. Oftentimes, I am not nearing the critical level, but a storm is expected, and I want to be certain you can navigate my long, circuitous driveway. You have kept track, but welcomed my suggestion at a "top off" delivery. I appreciate this.
I was delighted to see your truck arrive last week. The driver went about his business, then slipped the receipt in the door. Now, let the winter blast! I am ready!
ALWAYS prompt and great service even after hours. Wonderful customer support, even for Vermont when calling nationally to California. Every repair has been done properly and every propane fill up has been done in a timely fashion. Your service personnel are friendly, extremely qualified and professional. They are a valuable asset to your company.