It was so simple! Booked online, got email confirmation immediately and the day prior a reminder and day of a text with everything I need. Simple parking and walking onto the shuttle for a quick 5 minute ride directly to the door! Pick up was just as easy - called and was told the door and in less than 10 minutes we were on our way. All this and not expensive at all!
The price was reasonable, and it was easy to book online. The only negative was that the receipt printed for me when I exited the lot was blank. It was clearly out of ink.
We've used you for decades and intend to continue doing so. Office staff is cordial and knowledgeable, vans are sufficiently modern and comfy, drivers are courteous and pretty much on time. An upgrade to the office area probably is due, including better amenities (nice bathroom, a water cooler to refill our bottles, maybe coffee, and what else).