Dropped the wife’s bike of late afternoon on Wednesday. Received notice midday on Thursday that it was ready. That’s great customer service
Thank you
Jeff
I like that your employees are very helpful and explains about the bike's and they give maps to the trails around Klamath falls. And told me about registering the bike which surprised me when, I wasn't expecting that at all. They answered my question about putting goo in the tires, and said that you can have that every six months. I was really impressed with the employees they really knowledgeable about all my questions. Thank you very much
Very knowledgeable and helpful. Even went as far as to walk me through changing a flat on the side of the road as i am very new to the sport and am using my bike to commute.
What I appreciate about the staff at Zach’s bikes is even though I don’t go to the store constantly the staff especially the owner, Zach himself remembers me by name. They always seem friendly and don’t try to oversell what I need to get my bike back on the trail. Friendly and helpful staff that show interest in talking about bikes and bike related things to help the community. Zach is a great owner of the shop because any customer that just walks through the door Zach is there to greet you and help out with great service and you would never know he was the owner because of his service and attitude, actually working the floor instead of hiding in an office. Great store with great staff, and even though I haven’t bought a trek bike from their shop they treat me like I have when I come in with my off brand bike.
The experience every time I go to Zach‘s is professional and pleasant. Communication with the entire team before and after work has performed is spot-on and the work done on my equipment is always top-notch.
I really appreciate everything. Thank you.
The bike rides as it should and looks great!
Zach's did a complete rebuild of my old road bike and did a fantastic job. It rides like new and looks wonderful. I would highly recommend Zach's bike shop.