The use of processed water and lack of caustic chemicals with NO RESIDUE. The courteous and knowledgeable technician Edward who explained the entire process in great detail and was responsive to all our requests. The only problem we experienced is that the carpets did not completely dry within the 8-10 hours advertised. It actually took over 48 hours in some areas!
Service was great! The technician was very knowledgeable, courteous, professional and efficient. The product appears to have cleaned the affected area. We have used this service several times and will use it again when necessary.