I really like that the product appears not to leave residue that will cause the carpeting to collect soil. Mitch did a good job, and didn't try to "up" sell me. He explained how your product works. I would recommend your company to others.
Communication was very lacking when my original appointment wasn't going to be met. I had a 8:30am appointment and due to issues with the truck, they were unable to come. I was notified 7 minutes before the appointment. There were no real alternatives given until I asked. When I asked if they could come out later the lady said she would get back with me. Over 2 hours later I had to call to what was happening. She instantly had an answer that they could come at 4:30. Not sure why I was the one that had to call back. I understand that machanical and personal emergencies come up, but you should have options and timely communication about it.
Would have liked to been able to take advantage of the offer that came out and have my area rugs done in Lou of whole rooms for what I paid. Your service guy was very nice and professional. [FIRST NAME REMOVED]
Mitch provided your service and he was outstanding! Profession, punctual, enthusiastic, and personal. I don't think he could've done a better job if he was cleaning his own home. I was highly impressed.
I had both my carpets and tiles cleaned and they both look awesome (I just had it done last night, so haven't had time to know how stain resistant they will be ... I did pay to have the grout sealer and carpet protector treatment applied). The technician who came out was AWESOME .... so professional and courteous!!! He is definitely an asset to your company!!