James was awesome....very friendly and very knowledgeable and honest. He did a great job and was very timely. Would definitely use zerorez again and would request James. Loved that this is a green company--my carpets look fantastic. So glad we tried this company!
I had a great experience with Zerorez. I needed the carpets cleaned in the rental house we were moving out of and in the new house we purchased. With both appointments the technician was on time and courteous. The carpets looked amazing after cleaning and the cost was lower than all the other places I called. I would definitely recommend them!
Technician John did a great job - swift, thorough and polite. Pricing was fair & reasonable, communication was stellar (calling ahead, setting a window of time for the treatment, time estimate, etc.) I admit I was skeptical - how could just water get the carpet clean & stains out? I was wowed by the amount of stuff that came up, and I think every single stain is gone! Should have done this sooner, and will likely do so more often in our new home.
1. Aaron and Logan were knowledgeable about their product, friendly and efficient.
2. The product has a light fruity/floral odor that was not too cloying or lingering as the carpet dried.
3. Zerorez appointment was scheduled for 2:30 but the techs called to say they finished a prior job early. They were actually able to start the job about an hour earlier than planned.
4. It's only been a day but the product/technique was able to drastically reduce the darkness of 10+ year old stains in the carpet. It's too soon to know how the pet treatment worked on the area rug and recliners.
Your tech was professional and did a great job. It's tough having strangers in your home but he was spot on and made me feel comfortable.
The carpets looked and felt great, the cleaning made the entire home feel refreshed.