Zerorez staff were friendly, accommodating and courteous. Jacob arrived at our home on time and explained what he was going to do in detail and how he was going to attack the areas were we had a pet issue. He got right to work including helping my husband move a few chairs off the area that was to be cleaned. Jacob was very respectful of our cat that followed him around for a bit (just supervising)! The carpet looks amazing, just like the day it was installed. Thank You!