You confirmed my appointment with a time window of 12 to 3. Your tech called at 11 to say he was ready to do our carpet. We were at another appointment knowing we would be home well before your stated earliest start time of NOON. He called twice. Was obviously not happy he had to wait even though he was able to begin at 11:45. He was finished by 12:30. Not satisfied he worked at all spots and stains as well as he could have. Seemed to just want to get out of here.
The gentlemen that came to my house (Kurtis) was incredible. Polite, informative, patient and explained everything to me.
This is the kind of person that I wish worked for me !! He was the best and the job he did was nothing short of incredible.
Got a pet mess on your carpet? No problem! We've recommended Zerorez to our big family to tackle pet messes and more! Dustin is fantastic and is the best technician for the job. Very knowledgeable and friendly. I also love their satisfaction garentee. Our pet mess was bigger than what we thought and could see, but the smell was slightly there if you put your nose to the area. Dustin came back to fix it for us. Free of charge! Now I feel confident that our kitty will not go back to that area and I don't have fear of smelling ammonia.
We Love Zerorez!
The technician was very professional, kind, and accommodating. Although all of the stains did not come out of the carpet, I could still tell a huge difference with the carpets and would definitely recommend.