Excellent customer service in providing initial information and scheduling. Technician was Jalen /Indianapolis. He called ahead, showed up on time, and did a fabulous cleaning job. Jalen was excellent and was quick and efficient. He then showed us his work and checked that we were satisfied. Excellent pricing with the special too. Jalen and Zerorez are the best carpet cleaners we have ever used in Indianapolis!!
Listen to the customer as I told him I think there’s some dirt on the couch and he said it was the way the fabric laid. After he left I took a scott towel and it was dirt.
I do not think that the cleaning did very much. I had to carpet clean a small spot today and noticed the water came out really dark and dirty. So I cleaned a separate spot on the carpet that is not a traffic area, so should still be quite clean from last week’s cleaning And that water came out dark and dirty. I am very disappointed in the way you try to up charge during the appointment. When I asked the technician, he said I’d have to pay an extra $75 for every 3 x 3 spot to actually get it clean. That’s ridiculous. My home carpet cleaner appears to have cleaned as well as the job you charged me over $400 for. I will not be recommending you and as a matter of fact, I have already told one person who was waiting for my review that at this point, I can’t see that it’s worth the cost.
Technician Brandon professional, thorough and friendly. He took the time to listen to my concerns and explained the Zerorez cleaning process. In a scale of 1 to 10 I give Brandon 20+.
I use this carpet cleaning service pretty regularly. This time the tech said since the hose barely reached the far bedroom, the suction power was not great and he was not able to get it very dry. The carpet was very wet. This was on Thursday and on Saturday morning it still feels damp. I have never had this problem before. I have never had a tech tell me the suction power is not good in the far bedroom, this was the first I ever heard of this. He was a nice tech and he even applied pet deodorizer in an extra bedroom since he had left overs so I did appreciate that.
Curtis was good at communicating when he was arriving and what to expect. Walked through to talk everything over. Discussed options for the pet stains and did a quick, efficient and good job.
Jalen was awesome!! Very professional, courteous, knowledgeable, patient, thorough and great personality!! He explained everything he was going to do with the cleaning process . Took off and on his cleaning protective “slippers”
Had 2 area rugs to be cleaned and they looked new again! First time I used Zerorez, now I will be a forever customer! I would surely RECOMMEND ZEROREZ to everyone!
Thank you so much and especially to JALEN!!✌🏼😎
The technician did not spend as much time with the cleaning steps compared to the Zerorez technician we had a few years ago. I am glad you offer a free re-clean which I'm taking advantage of this week.