The technician was professional and friendly. He did an excellent job and the carpet looks great. It seemed to dry faster that the past couple times I used Zerorez. I think maybe he did a better job at something, but I'm not sure what he did different. Overall we are very pleased.
Thank you.
We signed up for the room special if I remember correctly was $199 for 3 rooms. We had anticipated paying extra for large rooms. Added on hallway price. Our invoice ended up being around $400. A lot more than I had anticipated. We had several stains on the carpet that the tech said he pre-treated. All of them popped back out the next day once the carpet was dry. Had tech come back out to treat again and was still not able to get them up. He offered a additional service for stains that would cost $75 for each 3x3 area so that would have costed me an additional $500 for something I feel the initial cleaning with pre-treatment should have covered. Why offer an additional treatment that costs more $ when the regular cleaning should take care of stains. I ended up doing a Home remedy with Water, Hydrogine Peroxide and Amonia. ALL of my stains came out and it's been almost a month and NONE of them have returned. If I would have known about this before I would have never called for carpet cleaning. We were putting our house on the market so I felt the carpets needed cleaned. Overall because none of the stains were removed by you and ALL were removed by me with a Home Remedy, I was very disappointed with your service.
Curtis was very professional. Arrived on time and was very courteous. We walked through the areas to be cleaned and he explained in good detail so that we understood exactly what he was going to be doing and what the expected results should be. Could not have been any better carpets look fabulous and exactly as he described to us what we would see when he was finished. He also explained about some other areas in the house and provided price information. We elected to pass and there was no further pressure to upsell us. We will definitely be back quality and service have been terrific.
It was a definite makeover experience. We had some deep stains from years not months. It was wall to wall white carpet including bathrooms and kitchen. This tells you how old the carpet is also. We were able to move all furniture back in 4-5 hours later. Had a large crowd of people in for a celebration 3 days later. So happy we had the extra protection put on in family room and kitchen. Looks almost new again. The gentleman that did the cleaning was very friendly and explained how this works and took extra care of making sure everything was clean and we were happy with the outcome. Yes I would highly recommend this company to everyone.
The professionalism that Brandon provided was the best of the best. His explanation of the process from start to finish reassure that I made the correct decision by using zeroRez. I added the carpet protector based on the explanation and longevity of my one year old carpet based on everything that Brandon shared.