The technician was fine. Very courteous and professional. The problem is the machine on the Zerorez truck kept overheating and shutting off. It would only run for 2-3 minutes before shutting off. The tech restarted the machine about 6 times and I asked what was going on. He called somebody who told him to get a bag of ice. This whole process took almost two hours. The ice thing only helped for a minute.
We are selling our house. The tech showed up at the end of the window. He said he was running late because of a technician shortage.
I should have stopped the trial cleaning after the first couple of machine failures. The technician also should have stopped trying.
I question how thorough a job he could do with the machine constantly shutting off. Wouldn't you?
I needed the cleaning prior to home photos and showings. I didn't make a backup plan and I'm out of time. Showings start Thursday
You guys were my go to cleaners after a poor performance by Stanley Steamer years ago.
Not sure now.
Our pet had a vomiting accident which left a large area in need of repair. The team treated the area and completely eliminated any potential sign of the problem.
Easy scheduling online. Employees are respectful of person & property, areas of concern are addressed & reviewed with me after completion. Carpets are clean with little to no residue!
The truck was broken and I had to wait for another to arrive. It was the end of the day and the cleaning had to be rushed. Not all the spots were removed.
The ZeroRez employees were very professional and kind to our family. We had air ducts cleaned as well as carpet and grout cleaned. They explained their cleaning process and safety of their products for our family. They did an outstanding job and our house looks great!
Quality of clean, the clean up associate was professional, friendly and quick, explained his plan quickly and clearly
Especially like the absence of chemicals used which is a definite draw for us
The charges can always be a little better especially since this is our 3rd or 4th cleaning at our two homes.
Perhaps a loyalty program or referral award
Brian Bodenhamer
We had some very high traffic areas they needed to be cleaned prior to selling our home. They did a great job with cleaning it and no “crunchy” or “sticky” residue. It smelled clean as well! We also asked asked if they could add the stairway and upstairs hallway, no problem! They were on time and very pleasant! I would recommend this company 100%!!