I love that the products are safe for my kids and pets. I love how the service was professional and the process explained prior to being completed. Zerorez seems to not only take out any stains and odors, but brings back the softness and life of my carpet!!!
It was frustrating to not be given the time window the first time I called to make the appointment. And then when you called back the next day with the time window, it was frustrating that I had to call back to confirm. I waited on hold for five minutes and then had to leave a message to confirm the appointment. Then, the $14 water disposal fee added on top just topped it all off.
I was told that furniture leg dents in the carpet would be raked out and they were not. also one area looked like the carpet was swirled and not really cleaned very well. Only had a small hallway a portions of 2 rooms cleaned. Thought with the carpet being only 1 and 1/2 years old it would look better
Professional prompt service. Easy to work with and schedule an appointment. Best part is that they call you with a window of arrival and then stick to it. My carpets and ceramic look brand new! Whatever they do is magic!