Noah, did a great job of cleaning our carpet. He noticed the stairs needed extra attention and cleaned them so they look so much better! He was someone I would appreciate having clean our carpets again. Thank you!
It took over 30 hours for my carpet to dry. I got out my carpet cleaner and pulled a whole reservoir of water out of the carpet. I had ceiling fans on high, turned heat up to 78 then turned the AC on and down to 65 to keep air moving.
After all this time, I still have damp spots in hallways and in my office. I have always cleaned my own carpets but broke my leg and didn't want to stunt the healing process. But ended up running my cleaner over all the rooms which caused me to start limping again.
I did ask the gentleman that was here if the carpet was supposed to be so wet. He said it would be dry 6-8 hours.
Not sure what can be done to make it right at this point except refund part of my money.
Thank you for listening.
Our technician Michael Y. was extremely professional and knowledgable about the products/services and how to handle different types of spots vs stains. You could tell he knew his stuff and actually cared about his work. That guy deserves a raise and a promotion.
Zerorez came recommended by some friends and they were right to do so! The technician was truly professional, communicated quite clearly and fulfilled the cleaning as desired.
The technician was very polite and professional. The carpets did get clean. However, they took several days to dry and the area where he did the extra pet cleaning took 5 days to dry. And I think there is an odor.