Technician was on time and friendly. Before carpet dried it appeared as though the pet stain was gone. As carpet dried a large yellow spot was still there. I researched online and use hydrogen peroxide/ water mixture to remove.
Customer Service, technician, and products excelled in our world on lack of customer service and wanting to take care of the customer needs. Products are pet friendly!
The crew came into our home and did an awesome job pretreating and cleaning our carpeted areas as requested. They were polite and efficient. Very thorough while doing their job. The carpets look better than when we first moved into the home.
We had a fairly good experience, however there were a couple of spots that should have been able to be removed on our carpet that did not look touched and there was a spot on our tile grout that was left as a white possible residual mess.
I have always liked using Zerorez because it leaves my carpets clean without any soap residue. I always use Zerorez and tell my family and friends to do the same. We also use Zerorez on our rental properties.
My carpets looked clean and my house smelled freshier. The technician was great about explaining the process, answering my questions, and being flexible when I shared that I decided to bypass one of my rooms.
Customer service was good and the technician doing the cleaning was very polite and explanation everything very well. He did an outstanding job on well worn carpets!