This was I believe the 3rd time I used Zerorez and I was disappointed. I called weeks in advance to schedule my appointment for an early morning time slot, and was told at the time of my booking that I was the only one scheduled for that day and that getting started early should not be a problem. I received a phone call advising me that my Service Technician would be late and coming after my time slot period, which was not the news I was looking to hear. I was given a discount on my service, however, I was still disappointed and the delay in starting my cleaning put me behind (timing wise). Additionally, I was told by the Technician that he could use a "special tool" to reach the corners and edges of the carpet where there was heavy dust/dirt stains. The Technician said he did not have to use that tool afterall, and was able to clean with the regular equipment; the Technician was incorrect, the regular tool did not reach or remove the dirt/dust marks in the carpet in those edges and corners and I still have marks on my carpet. Additionally, the Technician did not even wear shoe covers over his shoes when cleaning, and never put up the protectors around my wall corners/molding the way the previous Technician's did when they came to our home. I do not like to speak negatively about anyone or company, however, after this third service with the company, I really was not happy or satisfied with the results.
Great service, our technician did an excellent job. He was informative and thorough. The service always delivers or exceeds expectations. Highly recommend!
Dries quicker and does not leave carpet crunchy. Been using Zerorez every year for at least 15 years. I even use the empowered water. Brian who cleaned our carpet was very thorough.