I heard the ad on Rock 102 over and over and said to myself I'm going to try it. I wasn't sure if the technicians would travel to my location since I was a good 45 mile away. To my surprise they came and I'm very pleased with the outcome. What a pleasure to have clean carpets with no odor from strong detergents. The technicians were top notch, very polite and efficient only here for less than an hour. I will definitely be a repeat customer!
Louis was very professional. Called and confirmed appointment, arrived on time and was knowledgeable about the product. Carpet looks great. Stains were removed and high traffic areas look close to new.
Louis and his co worker took the time to explain to me exactly what they were going to do first within the process and took extra time and care to zero in on some problems areas. They were very pleasant and courteous as well.
Quick, professional, thorough, even moved a few furnishings for me. LOVE the no chemical residue. Nice orange scent. Exceptional results. As a Realtor, I will certainly be recommending ZeroRez to clients for prepping homes for sale!
Communication manner - both by phone and in person (personable and professional)
Prompt in responsiveness around scheduling and service delivery.
Responsible and responsive with additional questions that arose.
Healthy product - no residue, looks great and feels great.
1. Received appointment reminder the day before.
2. Louis was extremely professional and personable.
3. Arrived on time.
4. Answered all of my questions.
5. Results on my hard wood floors were better than expected.
6. The time estimate for the job was almost exact.
The quality of work deserves a 10. George was professional and explained the process clearly. The carpets look great. I am giving a 9 rating only because I was told I would receive a call the day before the scheduled cleaning and that did not happen. We had moved a lot of furniture out of the rooms to prepare for the cleaning. I had to call them the morning of the appointment to confirm that they were coming.