We were told at the Tucson Home Show that you would clean UP TO 250 square feet for $99. We specifically explained that we needed kitchen and hall done. Again we were assured that was fine as long as they equaled 250 square feet. When tech arrived he said NO IT WAS ONLY 250 PER ROOM! He said kitchen was 1 room, hall was 1 room, which meant $99 each! This is false advertising. I was not happy so tech went ahead and cleaned kitchen and hall for $99. The grout was not evenly cleaned and some spots are still dark and some are light. Also he said a receipt would be emailed to us, We have yet to receive a receipt for services paid. You did sent this feedback 2 times, but no receipt.
Unfortunately we had a devastating and TERRIBLE experience with the first tech that came to our home. He literally left it in worse shape than when he walked in as our property was very clean with no one residing there. Thankfully, an outstanding Alice in customer service was attentive and extremely caring....with her genuine desire to get things corrected immediately. Her receptiveness was so appreciated as seeing the terrible job done left us justifiably upset. When the second tech Anthony arrived it was immediately the experience we had hoped for. He represented your company beautifully and was extremely personable and professional. It was so obvious he takes his performance seriously and it showed in the hard work he put forth to "undo" the mess he found from the first tech. It is my deepest desire that my comments on the wonderful job Anthony did will be placed in his file and can certainly be used as a source for raises and/or promotions with your company in the future. He is a 10 STAR employee, as is Alice!!
Thank you! The technician was kind, courteous, and communicated every step of the way! In addition, he took the time to excellently provide the service we scheduled and accommodated two additional requests. Our carpets look like new, and with a 15 year old, athletic son, that is saying a ton!
Carpet feels clean, the guy that cleaned the carpets was honest and not pushy. I asked about the cost to do a pet treatment and because doing the whole house was out of our price range he was able to help me decide which room needed the treatment the most. He also sent me pictures as he was cleaning since I wasn't home, my mother in law was here. If these surveys result in a bonus or raise for these guys he definitely deserves it.
Anthony provided service in a professional manner, providing an interesting demonstration of the "Zerorez" difference, in terms of the "empowered water, " and finishing in the time frame he estimated. Our carpets look brand new and it just feels fresher and healthier around the home. Thank you.