skipped an entire area. was told that a rust stain was no problem, it would come right out. during the post cleaning walk through, when I was asking about the still prominent rust stain was told that he didn't have any rust remover on the van and I could go buy some and it would come right out. For the 150.00 I paid to have 79 square feet cleaned, 12 square feet was skipped entirely, parts of the stained carpet I was promised would be absolutely no problem are still a problem, And, I was told I can go buy a product and clean it myself. I will not recommend zerorez and will convince all of my customers, clients and acquaintances to avoid doing business with zerorez.
We were totally satisfied with our technician. Overall, the carpets and floor looked great. However, we were disappointed with the kitchen results. Dark spots and you could see the outline of the standing rugs we had in place. That was our only concern. We didn't really notice until after our technician left. :(
Jonathan was wonderful! He was very courteous, professional, and did a great job!
An unexpected charge was that I was charged double for a large room that only half of it was carpet that was to be cleaned. The rest of it was either tile or covered with furniture. I have used several other carpet cleaning companies in the past, who have never charged extra for this room, so this was an unexpected surprise. This is no reflection on Jonathan, he was only following company policy.
I did appreciate the corner bumpers that were provided to protect the walls from getting dirty as the hose was moving throughout my home. Since the front door needed to be opened to let the hose inside during the cleaning, it resulted in letting in several bugs & flies onto my home which isn’t much of a problem, but a preventative one. If I would recommend one thing, it would be to provide those drape-like covers that are hung on the door to fill the gap to prevent flies & bugs from entering customers homes.
Again, Jonathan was great! I would highly recommend him to anyone! He did a terrific job and my carpets are clean and smell great!
Zerorez does the best job of cleaning carpets. They take special care in treating trouble areas and spots. I've found the special treatment to be worth the extra one-time cost in making it easier to remove stains between treatments.
The service was excellent, the technician was very knowledgeable and helpful. His advice seemed to be right on for the issues my floors presented. And I thank him for that.
He worked hard to get the carpet cleaned to zerorez standerds . Thanks George.
I have found i can always count on the quality of cleaning of my two white love seats.with zerorez. 4 times now, each time a different employee of zerorez and each time have received quality work completed for furniture and carpet cleaning and cleaning of the tile and grout.
I feel the price was ridiculous and the area that I paid for the pet pet stains. I still have stains. We paid $300 to have one room stairs and a landing done. I’ve never had this kind of service from you guys in the past.