Our dog had an accident on my daughter’s carpet and zerorez got both the stain and smell out. The carpet looks brand new. Zerorez was prompt and professional. I would use them again and again. Thank you.
i was quoted $220 when the men arrived it jumped to 599.00 but they cut it back to only shampoo the top layer not the pad. the room size is all that is advertised. There is no mention of the layers of cleaning.
I'm glad i looked zerorez up on yelp and saw other people having inflated invoices too so i was prepared.
the out come of our carpets is okay. i don't plan use them again.
on the bright side, the men who came out were very nice and professional.
I am not happy. I have spent over a week trying to get someone to deal with my issues. The very day you cleaned them I made clear it was a disaster and asked to have someone come back Monday after the holiday when my housekeeper would be in the house to fix the issues but your representatives refused. I sent emails and left voice messages Friday evening. I later saw a message on Monday I didn’t get until AFTER work that someone “was in the area”. No notice or courtesy of a call back Saturday when I could have scheduled time.
I have sent multiple messages via emails, texts, voice... all ASKING the problem NONE resolving it,
I was left with stinky carpets, stinking up my house. I bought a carpet cleaner on my own and spent hours of my own time cleaning and fixing what you promised to resolve.
That water trick is just that, a gimmick. Your representative guaranteed BEFORE he started work that he’d fix the urine smell in two rooms. Within hours one was back. And then he exposed urine in a rug he couldn’t fix because “ the pool table” couldn't be moved. Then why clean something you can’t follow up on if there’s an issue? Of course he didn’t cause the pee to be in the rug, but he exposed it to the entire house when he cleaned it and again was back just hours later. ONLY then did he ask me to sign a waiver and claim it may continue to be a problem for days!
I would never recommend your services to anyone.
[NAME REMOVED] MD
Jesse called ahead of time to let me know he was still on his way. Arrived on time and was a very nice guy. Got to work right away and explained the process one more time for me. Very efficient and excellent job.