We loved how our carpets looked after Zerorez came to clean. I had been told my carpet was trashed but it looked new again after it was cleaned by Zerorez. The guys were nice and professional and efficient. Will definately use again and recommend to friends and neighbors!
The stain remover used on the roof lining of my car left large stains, and the seats stains are nowhere near as improved as we expected. The technician said he applied a stain repellant after the cleaning that he thought I requested, which I did not request...must have been some kind of miscommunication, as I do not remember him even mentioning it; I assume that treatment cost $20, as the service was $20 more than I was quoted.
I believe a different technician will come out later this week to try to remediate the issues, which we appreciate.
After the carpet cleaning, the carpet was very hard and "crunchy" enough so that we vacuumed over it several times to dry and soften it. Additionally, one of the rooms that received a carpet cleaning had a distinct line where either a section was missed or some sort of residue was left. The room that had some pet urine staining did not come out as much as the technician led us to believe. On a brighter note, the tile cleaning came out pretty good but I was disappointed with the carpets.
Fitting me in your schedule on a short notice was incredible. Your communication throughout the process was outstanding. And, the performance of Scot and John was very professional and thorough. Great job. Thank you.
[NAME REMOVED] (cleaned 17 May17)