Having been deeply involved in cycling on both roads & trails in the past, I'm returning & playing catch up. À couple of people recently recommended Zion Cyclery. I stopped in to check out the store.The staff was friendly and Nikko in particular patiently answered a multitude of questions and provided some valuable answers & opinions that helped me reach a decision on some upgrades I'd been considering & was able to purchase from your shop along with some friendly advice to ensure optimal performance by cleaning and lubricating all the areas I'd been neglecting. Outstanding experience, I'll be back.
VERY knowledgeable staff. Not some high school kid who needs a job. Nico explained what he saw and he to fix the issue. Prices are a little high but I feel like I am always in good hands.
Fast and friendly service! Competent bike technicians. I easily pass by 3-4 bike shops that are nearer to me, but I’d rather go here for quality service and peace of mind.
The staff at Zion Cyclery are always happy to help out. I came in this time with a couple of very simple needs for my bike. Nonetheless, Nikko helped me out on the spot. I was in and out in less than 20 minutes. I also appreciate being recognized as a returning customer. Thanks Zion!
Nikko is very knowledgeable about the bicycles and listens to his potential buyers. The test ride sealed the deal. We left with a bike that was fitted and ready to ride.
I recently visited your store and was immediately welcomed and taken care of. I had a serious issue with another independent business that involved picking up my bicycle, and your team stepped in to help without hesitation. Multiple staff members assisted at an extremely low cost, and most importantly, the work was completed right when I walked in—the sense of urgency was incredible.
My bicycle means more to me than any other possession because of the health and happiness it brings. I used to live near your Highland Park location, where I've visited for DEXA scans many times and even purchased my lighting accessories. I was thrilled to learn that this is a family-owned business run by your two daughters—I can't say enough about them. Their sense of community and willingness to help is truly outstanding.
Dwayne, in particular, was fantastic. He quickly identified the issue and fixed it with laser-like precision, all while maintaining a relaxed and reassuring demeanor. This gave me the confidence to confront the previous vendor, who had misrepresented their services and failed to replace the chain, leaving my bike running worse than before.
We're in difficult times, and I don't understand how things can turn so ugly, but experiences like this restore my faith. I'm still conflicted about how to fully resolve the issue with the other vendor, but your team's support made all the difference.
Thank you again—keep up the amazing work!
Best regards,
[FIRST NAME REMOVED]